Troubleshooting

Here are some suggestions for when things go wrong.

  1. Turn it off and on again.
  2. Check the batteries in system, adaptors and hearing device.
  3. Check the receiver is connected to the transmitter?
  4. Is there another transmitter nearby which could cause interference?
  5. Is there anything blocking the way between the transmitter and the receiver?
  6. Are the receiver and the transmitter within the transmission range?
  7. Change the shoe/connecter.
  8. Check transmitter is not on mute.
  9. Check the cable and connections.  Are they in good order?  Are they the right ones for your device?
  10. See the manufacturer's user guide.